Frequently Asked Questions

Have a question? We have an answer!

BrightNest has a strict cancellation policy for services that are cancelled within a 24 hours time frame of a scheduled cleaning. The team here at BrightNest wants to make certain that our clients are well taken care of. In order to do so, we carefully plan out the work days of each of our team members in advance. Unfortunately, last minute cancellations or rescheduling tends to be a major inconvenience and can have negative adverse effects to the overall day to day and assignment to assignment responsibilities of our team. If a clients cancels or reschedules a scheduled cleaning, the client will be charged a non-refundable fee.

  • Cancellation 48 hours before scheduled cleaning = full refund
  • Cancellation within 48 hours of scheduled cleaning = credit to account your BrightNest customer account
  • Cancellation 24 hours before scheduled cleaning = $65.00 cancellation fee

Typically, we ask that cleanings are scheduled within 48 hours of the scheduled date. Click here to schedule!

Simple, let us know within 5 hours of completion of your service by emailing us at:

Our team will review your email and provide further instructions. 

No, we do not. We want to create a safe working environment for our team.  According to the Surgeon General, people who are exposed to secondhand smoke have an increased risk of developing cancer and heart disease. We kindly ask that you smoke outside while our cleaner are onsite. Thank you!

We ask that pets are secured away so that our team can work without being distracted with playing with your pets 🙂

Please note, if you have exotic pets like, lions, tigers, and bears, please leave a lovely note and a great tip for our cleaners!

Yes! We carry general liability insurance for cleaning duties inside your home in the Carolinas. 

As a precaution to ensure that there are no possibilities of cross-contamination to all of our clients who may be allergic to certain pets, we use the personal vacuum cleaner of the client, who may have pets. 

As a precaution to ensure that there are no possibilities of cross-contamination to all of our clients who may have respirator or health issues,  we use the personal vacuum cleaner of  the client.

Clients who have pets will need to select the pet add-on in the extras section. If you’ve forgotten to select the pet add-on to your scheduled cleaning, worry not! Once a member of the BrightNest Team arrives on site and notices that the pet add-on was forgotten, it can be easily updated through their app and the fee will be added to the final bill.